We at ActiveShoppy to give you a quality product of your choice. However if you are not happy with the Products you have received for any reason, you can mail us at activeshoppy.com@gmail.com and mail the product images to us.

Customer Returns:

Product Quality issues:
In the case of issues related to misprinting or damaged or defective items sent to the customer, it must be communicated to Printrove within 3 days upon the delivery of the product. For items lost in shipment, claims, if any, must be communicated not later than 3 days after the estimated delivery date.

Broken products received:
In the case of fragile products like Mugs and Framed posters, all issues have to be raised within 3 days from the date of delivery of the product. In order to raise a replacement request, send us pictures of the broken product along with the original packaging in which the product was received by the customer, showing the shipping label and the customer details on it clearly for verification.

Rejection by Customer:
Since the product is customized to customer requirement, any such return or rejection must be channelled through you. We do not refund for any modification in order for size or colour and hence such modifications are to be offered at your expense and discretion.

If you have any further questions about the return/exchange policy then please contact us at activeshoppy.com@gmail.com